Tooting Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Tooting Carpet Cleaners provides professional cleaning services to residential and commercial customers. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions, which apply to all services carried out by us within our service area.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Client means the individual or business requesting and paying for the services.
Company means Tooting Carpet Cleaners, the provider of the services.
Services means any carpet, rug, upholstery, mattress, hard floor, or related cleaning, stain treatment, or ancillary services provided by the Company.
Premises means the property or location where the Services are to be carried out.
Technician means a cleaner or operative engaged by the Company to perform the Services.
Booking means a confirmed appointment for the provision of Services at a specified date and time.
2. Scope of Services
The Company provides professional cleaning services, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning, and related treatments within its designated service area. The exact scope of each job will be agreed with the Client at the time of Booking or during an on-site assessment where offered.
All Services are provided subject to an initial visual inspection by the Technician, who will assess the condition, fabric type, level of soiling, and any visible defects. The Technician may refuse to carry out all or part of the Services if, in their reasonable opinion, it is unsafe, unsuitable for treatment, or likely to cause damage.
3. Booking Process
The Client may request a Booking through the Companys accepted communication channels. A Booking will be treated as provisional until confirmed by the Company. Confirmation may be given verbally or in writing, and will include the agreed date, approximate arrival time or time slot, type of Services requested, and indicative pricing.
The Client is responsible for providing accurate details regarding the Premises, access arrangements, parking availability, size and number of items to be cleaned, and any known stains, damage, or special requirements. The Company reserves the right to amend the price or decline the Booking if the information provided is inaccurate or incomplete.
Any quotation given prior to attending the Premises is based on the information supplied by the Client and is subject to revision after on-site inspection. If the Client does not accept a revised price following inspection, the Company reserves the right to cancel the Booking without further obligation, save for any applicable call-out charge which will be explained in advance where relevant.
4. Access and Parking
The Client must ensure that the Technician has safe and reasonable access to the Premises for the duration of the Booking. This includes clear entry, use of lifts where applicable, and an adequate supply of electricity and water where required for the Services.
The Client is responsible for arranging suitable parking for the Companys vehicle as near as reasonably possible to the Premises. Any parking fees, permits, or charges incurred in connection with the Booking may be added to the final invoice. The Company will not be liable for any refusal to perform Services in full or in part where access or parking is not reasonably available.
5. Client Obligations
The Client agrees to:
Ensure that the Premises are safe for the Technician to work in and free from health and safety hazards within the Technicians area of operation.
Remove or secure fragile, valuable, or breakable items from areas where the Services are to be carried out.
Supervise pets and children and keep them away from the work area during the Booking.
Inform the Technician of any known issues with carpets, rugs, upholstery, or flooring, including previous damage, colour instability, or prior cleaning treatments that may affect the outcome.
Provide accurate access instructions and be present at the start and end of the Booking, or nominate an authorised representative to do so.
6. Prices and Payment Terms
All prices are quoted in pounds sterling. The Company reserves the right to adjust its pricing from time to time. Any changes will not affect confirmed Bookings unless amendments are agreed with the Client.
Unless otherwise agreed, payment is due immediately on completion of the Services. The Company accepts typical UK payment methods as advised at the time of Booking. Where an invoice is issued, the Client must pay within the stated payment period.
The Company may require a deposit or prepayment for certain Bookings, such as large commercial jobs, specialist treatments, or high-value Services. Any such requirement will be communicated at the time of Booking. Deposits are normally non-refundable except where the Company cancels the Booking without offering a reasonable alternative appointment.
If payment is not received by the due date, the Company reserves the right to charge interest and reasonable debt recovery costs in line with applicable UK law. The Company may also suspend or refuse further Services until outstanding balances are settled.
7. Cancellations and Rescheduling
The Client may cancel or reschedule a Booking by giving reasonable notice. Unless otherwise agreed, the Company requires at least 24 hours notice for cancellation or rescheduling without charge.
If the Client cancels or significantly alters a Booking with less than 24 hours notice, or fails to provide access on arrival, the Company may at its discretion charge a cancellation fee or call-out charge to cover the Technicians time and any associated costs.
The Company will use reasonable efforts to attend at the agreed time but arrival times are estimates only and may be affected by traffic, weather, or operational issues. If the Company needs to cancel or reschedule a Booking, it will contact the Client as soon as reasonably practicable to arrange an alternative appointment. The Company will not be liable for any indirect loss or expense arising from such cancellation or delay.
8. Service Standards and Limitations
The Company aims to perform the Services with reasonable care and skill and in accordance with industry practices for professional cleaning. However, the outcome of cleaning and stain removal can be affected by factors beyond the Companys control, including the age and condition of the items, prior staining, wear, fading, previous cleaning methods, and type of fibres or materials.
No guarantee is given that all stains, marks, or odours will be fully removed, or that items will be restored to a new or original condition. Some stains are permanent, and heavy soiling or damage may limit the effectiveness of treatment. The Technician will advise the Client where significant limitations are identified, but the decision to proceed remains with the Client.
Drying times for carpets, rugs, and upholstery vary depending on material, ventilation, ambient temperature, and humidity. Any drying times given are estimates only. The Client is responsible for ensuring adequate ventilation and following any aftercare instructions provided by the Technician.
9. Damage and Liability
The Company will take reasonable care to avoid damaging the Premises and items being cleaned. The Client should point out any existing damage or areas of concern before the Services begin.
If the Client believes that damage has been caused by the Company, the Client must notify the Company as soon as reasonably possible and in any event within 48 hours of completion of the Services, providing reasonable details and evidence. The Company will investigate the matter and, where appropriate, may request access to inspect the alleged damage.
The Companys liability for any loss or damage arising from the provision of Services is limited to the value of the specific Service which gave rise to the claim, or the reasonable cost of repair or replacement, whichever is lower. The Company will not be liable for:
Normal wear and tear or deterioration existing before the Services.
Damage arising from inherent defects, weak seams, loose threads, colour instability, or inadequate manufacturing.
Damage to items that the Technician has advised are at risk, where the Client has chosen to proceed.
Any indirect, consequential, or economic losses, such as loss of profit, loss of business, or loss of enjoyment.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under UK law.
10. Waste Handling and Environmental Regulations
The Company will handle waste and used cleaning solutions in accordance with relevant UK environmental and waste regulations. Standard waste generated during the cleaning process, such as dirty water from carpet and upholstery cleaning, will be managed responsibly by the Technician.
Where the Services involve the removal of large quantities of waste, or the disposal of items beyond normal cleaning residues, this may be treated as a separate service and may incur additional charges. The Client will be informed of any such charges in advance where reasonably practicable.
The Client must not request the Company to dispose of hazardous, regulated, or prohibited waste. If such materials are discovered during the course of the Services, the Technician may suspend the work and report the matter in line with legal obligations. The Company is not responsible for pre-existing waste issues at the Premises that lie outside the normal scope of cleaning work.
11. Health and Safety
The Company will follow reasonable health and safety practices while carrying out the Services. The Technician may decline to perform any task that, in their reasonable opinion, poses a risk to their health, safety, or that of others.
The Client must ensure that the Technicians working area is reasonably safe, including addressing obvious hazards such as exposed wiring, slippery surfaces, or aggressive animals. The Company reserves the right to stop work and leave the Premises if the Technician considers conditions to be unsafe, and may charge a call-out or partial fee in such circumstances.
12. Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Technician at the time of the Booking where possible, so that reasonable steps can be taken to address it. Alternatively, the Client should contact the Company as soon as reasonably practicable and within 48 hours of the Services being completed.
The Company may, at its discretion and subject to investigation, offer a re-clean of the affected area or another form of remedy where it is found that the Services were not carried out with reasonable care and skill. Any such remedy will be the Clients sole and exclusive remedy to the extent permitted by law.
13. Force Majeure
The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, transport disruption, power outages, accidents, illness, or emergency situations. In such cases, the Company will use reasonable efforts to rearrange the Booking at a mutually convenient time.
14. Privacy and Data Protection
The Company will collect and process personal data about the Client only to the extent necessary to manage Bookings, perform the Services, process payments, and handle enquiries or complaints. Client information will be handled in accordance with applicable UK data protection laws.
The Client is responsible for ensuring that any personal data they provide to the Company is accurate and up to date. The Company will not share personal data with third parties except where required for the performance of the Services, to comply with legal obligations, or with the Clients consent.
15. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that particular provision of Services. The latest version of these Terms and Conditions will be made available on request.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a Booking and allowing the Technician to commence work, the Client acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.